FAQS

One Walk . One Day. For All Cancers…

How we support you
When and Where

When is OneWalk?

September 12, 2015

Where will we walk?

You’ll walk 25km through the streets and neighbourhoods of Toronto. We don’t release the exact route in advance in case it needs to be changed due to road closures, construction or other safety issues, but rest assured it will be well marked and enjoyable for people of all fitness levels.

This route will lead all Walkers back to a festival-style finish.

How do I contact the OneWalk office?

PHONE: 416.815.WALK (9255)
EMAIL: onewalkcoaches@onewalk.ca
ADDRESS:
The Shoppers Drug Mart® OneWalk to Conquer Cancer
500-460 Richmond Street West | Toronto, ON | M5V 1Y1

Registration

How do I register?

Take your first step right now: Register online securely. Once your transaction is complete, you will receive a confirmation email. Or, call us and we can get you registered over the phone.You can also mail in a printed registration form.

What do I do then?

Login to the Walker Portal using the button at the top right of this page, to set up your Personal Page and start fundraising. It’s also a good idea to begin your training.

Will I be able to participate if I am in a wheelchair?

Yes, OneWalk is designed to be wheelchair accessible.

Training

Will I be able to walk that far?

Absolutely! The key to walking 25km is taking it at your own pace. It’s not a race. We encourage you to take your time, enjoy the people around you, share stories, make friends. If you need help, there are always support vehicles nearby to take you to the next refreshment station.

How should I train?

Every Walker is different. Call or email our coaches, or visit the training webpage for help in developing a training program appropriate for you.

Fundraising

How will I raise the $1,500 minimum?

You can do that and more. We’ve helped thousands of people raise more than $148 million for cancer and we’re here to help you. Call us at 416.815.WALK (9255) or visit the fundraising page for ideas on how to get started!

Does my registration fee apply towards the fundraising minimum?

No. That fee pays for the support you'll receive prior to and during the event. Your fundraising goes 100% straight to the Princess Margaret Cancer Centre. Once you get started you’ll realize that you can raise more than you imagined.

How do I donate online?

It's easy with our secure online credit card process. Click the "Donate Now" button at the top of this page and select the participant you want to donate to. Choose a donation amount and follow the instructions. Donors will receive a tax receipt via email.

How do you keep information (like my credit card number) safe?

We make every effort to protect your personal information. The software we use for registrations and donations on the website uses industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. Our software provider has also installed an encryption engine on our database server so that your data is securely stored. Credit card information is never stored in our database or our software provider's database.

How do I donate by mail?

Go to a Walker or Crew Member's Personal Page and print out the donation form. Mail this form in with your donation cheque. The mailing address is on the form. You can also get a form by calling our office at 416.815.WALK (9255) and we can mail or fax you one. You will receive a receipt by email if your form includes a valid email address, or by mail if not.

How do I change my personal fundraising goal?

Is your contribution to OneWalk exceeding your expectations? Why not increase your fundraising goal? Simply login to your Walker Portal and type in your new goal in the box on the right side of your Personal Page. Then click the "Update Fundraising Goal" button to submit your new goal.

How do I change a name on the Top Fundraisers list?

To update or change this, simply call us at 416.815.WALK (9255) or send us an email at onewalkcoaches@onewalk.ca with the revised information and we will update the list for you.

Can I sell or serve alcohol at an event OR hold a 50/50 draw?

If you plan a fundraising event outside of your home and will be serving or selling liquor, you may be required to obtain a liquor license. Contact your liquor licensing board directly to ensure that you comply with their policies and receive appropriate approvals, licenses and permits.

If you wish to hold a raffle or 50/50 draw, you must apply for a license from the Gaming Commission. Please contact your Gaming Commission directly to ensure that you comply with their policies and receive appropriate approvals, licenses and permits.

Please note that neither "Shoppers Drug Mart® OneWalk to Conquer Cancer™ nor "Princess Margaret Cancer Centre" can be named on any required licenses and we cannot help you obtain these licenses. You may also want to talk to one of our coaches about other successful fundraising techniques that don’t require special permits or licenses.

Can I receive cash donations? Do I mail in the cash?

Yes, you can absolutely receive cash donations. But, please do not mail the cash to us! We don’t want it to get lost in the mail. Instead, write a cheque for the donation amount and mail it in with your donation form just be sure to enter the donor’s information on the donation form. You can also make the donation online using your credit card just be sure to put the donor’s information in the required fields.

Can a donor contribute to my team (ie: donate $100 and have $25 applied to each of the 4 members)?

A donor who wants to donate to several members of a team can print out the Team Donation Form. This form can be found on the Fundraising page.

In reference to teams - does each member need to raise $1500?

As a guide each team member needs to raise $1500. Team Fundraising requires each team’s total to be equal to or greater than the total of $1500 for each registered team member. So, if it is a team of 4 people their combined goal will be $6,000. For example, if one team member raises $1400 ($100 less than the minimum), they will still be able to walk if at least one of their team members has raised at least $1600 ($100 over the minimum).

I have reached my $1500 goal can I help my team members by applying some of my donations to their account?

Congratulations on reaching your goal! You cannot apply your donations to another person’s account but if you are on a team, your personal donations will apply to your overall team fundraising goal.

Teams

How do I change my team name, team goal, and team page content?

The Team Captain controls the team name, goals and team page text. They will need to login to their Walker Portal and click the "My Team Progress" button on the top right. On the Team Progress Page, Team Captains can update the team settings and personalize the team page with a photo and their team’s story.

How do I see who is on my team?

Login to the site to visit your Walker Portal. Click the "Team Progress" tab and you can view your teammates and the amounts they have each raised. You can also click "Donate Now" at the top of the website, search by your team name and find a list of your teammates that way. If any teammates have made their profile private however, they will not be listed here.

Can a company form a team?

Absolutely! You follow the same process as a standard team, but then work to market your efforts inside your company. We suggest you personalize your team page, choose an influential advocate at your company, communicate amongst yourselves by having meetings and emailing each other, support each other through your fundraising and training, and share your successes and celebrate them. Our coaches can provide you resources for creating a corporate team.

Team-Based Fundraising

Q: Will the funds in the Team fund be re-allocated before the event?
A: No. As long as the total amount for the team reaches the required amount to cover all the team members everyone can participate.

Q: Is team fundraising available to all teams or just corporate teams?
A: This is available to ALL teams

Q: What is my Team's cancer fund?
A: When the team was created, your team captain selected the cancer fund for the team. Call one of our OneWalk coaches and they will provide you with the information

Q: Does Crew fundraising count towards the teams’ total fundraising goal?
Yes! If you have crew members on your team, the dollars they raise go towards the Team fundraising goal

Q: How should I send my team donations?
A: Team donations can be made online on the team page. You can also fill out a team donation form that you can download.

Q: What happens when the team fundraising total is not enough to cover all walkers’ fundraising minimums?
A: The team captain will have to decide who on the team is eligible to participate

Q: Can my donors choose the cancer fund they would like to donate to if different from mine?
A: No. The cancer fund you select is where the donors funds will be allocated.

Your Walker Portal & Personal Page

What is the Walker Portal?

The Walker Portal is part of the website that is available to you once you register. You will have a username and password to login. Once you do you'll have access to some excellent tools in the Walker Portal to monitor your donations, set up or edit your Personal Page, send emails to potential donors or teammates, and more!

What is a Personal Page?

Your Personal Page is where friends and family can visit to donate to you online or print out a donation form with your name and participant number already on it. In fact, anyone who looks up your name in the participant database will be directed to your Personal Page. Your Personal Page is automatically created for you when you register. Then it's just a matter of personalizing it by adding images and writing messages about what made you hit the road. Login to the Walker Portal to get started.

How will people find my Personal Page?

When friends or family visit the OneWalk home page, they can click on the "Donate Now" button. When they type in your name, Personal ID Number, or your team name, they will be directed to your Personal Page. OR, if you send emails out from your Walker Portal, a link to your Personal Page will automatically be there at the bottom of the email.

How do I upload a photo?

If you have a photo saved to your computer as a .jpg file, login to the Walker Portal, then click "Personal Page" then click "edit the English version of this page". Next click the "Browse" button in the photo section. When a window pops up, select the photo you wish to place on your Personal Page and click "Open." The path to the file on your computer will display in the "Browse" text box. Click "Upload a different image" and your new photo will show up in the cell. Click "Save my changes". Please call us if you have any difficulties.

What do I do if I forget my username and password?

We email your username and password to you when you register. You can request an email reminder from the homepage or call us and we can remind you what your username is.

How to I change my password and update my profile?

Login to your Personal Page through the Walker Portal using your username and password. Once you are logged in you will see a topic called "Updating Your Information." Next, select the links to update your password and profile. You will be able to change your contact information, email address, username, and password. All changes will be made to your account immediately. There is no need to sign back in. If you are having difficulties call our coaches.

At the Event

Will I be on my own on the route?

Not at all! In addition to the thousands of committed people who will be joining you, our staff and Crew will be with you all the way!

What will I find at the Refreshment stations?

There will be plenty of water, sports drinks, snacks and portable toilets. Refreshment stations vary in distance from each other, but generally there is a Pit Stop every 3-4 kms.

Will I be able to participate if I am in a wheelchair?

Yes, OneWalk is designed to be wheelchair accessible.

Your Impact

Am I really making a difference?

Quite simply, yes. The Shoppers Drug Mart® OneWalk to Conquer Cancer™ will make a profound impact on the future of cancer research and care - together we will conquer cancer in our lifetime. From training to fundraising, you are helping to raise awareness, interest and money that will bring us closer to a cure for all cancers.

How much of the money goes to the cause?

100% of all donations go directly and immediately to Princess Margaret Cancer Centre. Proceeds from the event stay in our province and are invested in leading-edge cancer research, prevention and screening programs, as well as education, care and other cancer initiatives. In addition, Princess Margaret Cancer Centre pays for the costs of the event, most of which come from resources right here in Toronto.

What will the money be used for?

When you participate in The Shoppers Drug Mart® OneWalk to Conquer Cancer, you support Personalized Cancer Medicine at The Princess Margaret, enabling world-leading clinicians and researchers to detect cancers earlier, diagnose with more precision, target treatment for each patient and support patients and their families throughout the cancer journey.

Princess Margaret Cancer Centre is an international leader in the fight against cancer and the largest institution in Canada devoted to research, clinical enhancements and survivorship programs. The Princess Margaret is leading the way in the creation and implementation of the new gold standards in cancer care: Personalized Cancer Medicine. Funds raised will be used for groundbreaking research, moving us one step closer to a future without cancer. For more information, visit Your Dollars At Work.

416.815.9255 (WALK)

September 12, 2015

460 Richmond Street West, Suite 500, Toronto ON M5V1Y1

© 2015 CauseForce, LLC. The OneWalk to Conquer Cancers logo is a registered trademark of The Princess Margaret Cancer Foundation, used under license. Shoppers Drug Mart is a registered trademark of 911979 Alberta Ltd., used under license. The Shoppers Drug Mart® OneWalk to Conquer Cancer™ was previously known as The Shoppers Drug Mart® Weekend to End Women’s Cancers™.



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